Frequently Asked Questions
Everything you need to know about your Urban Decay experience.
Are Urban Decay products cruelty-free?
Yes, Urban Decay is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow others to test on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your account on our website to view your order status in real-time.
What is your return policy?
We offer a 'Love-It-or-Leave-It' guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, even if the product has been opened or used.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right foundation shade for my skin tone?
You can use our online Shade Finder tool or try our Virtual Try-On feature to see how different shades and products look on your skin using your camera.